Sperco provides management consulting services in the areas of Contact Centers, Voice Service, Information Technology Infrastructure, and Specialty Areas to Fortune 1000™ organizations as well as small and mid-sized businesses. 


Contact Centers

Sperco's Contact Center Practice utilizes a custom approach assessing business processes and operational requirements that can be optimized using Contact Center technologies.

  • Strategic & Operational Assessments
  • Customer Journey Mapping
  • Customer Experience Strategy
    • Customer Self-Service
    • Natural Language Speech Application Design & Deployment
    • Multi-Channel Contact Routing
    • Follow-the-Sun Solutions
    • Business Continuity & Disaster Recovery
  • Design, Procurement, Testing, Training, & Implementation Assistance
    • Premises & Cloud-Based Solutions
    • Remote/Virtual Agents
    • Workforce Optimization
    • Recording (Voice & Screen)
    • Analytics
    • Reporting
Enterprise Voice Services

Sperco's Enterprise Voice Services Practice delivers a variety of services designed to assist large scale, multi-location, and global enterprises with the design/optimization, procurement, implementation project management, and operations management of premises-based, cloud-based, and/or hybrid solutions.

  • Assessment Optimization
  • Needs Assessment
  • Premises-Based, Cloud, Hybrid Solution Design
  • Unified Communications, Unified Messaging, & Collaboration Strategies
  • Procurement (RFP, Evaluation, & Selection)
  • Contract Negotiations & Compliance
  • Implementation Project Management
  • Relocation Management Services
  • Operations Management & Staff Augmentation
  • E911 Compliance Strategies
  • Recording (Voice & Screen)


Information Technology Infrastructure

Sperco's IT Infrastructure Practice is staffed with senior-level IT professionals specializing in design, integration, and implementation project management. The Practice focuses on physical IT infrastructure (wired and wireless), networking, and convergence.

  • Corporate Relocations & Build-outs
  • Communications Spaces & Pathways
  • Structured Cable System Designs & Specifications
  • Wireless Designs & Specifications
  • Network Performance Improvement Studies
  • Network Security
  • Managed IT Services
  • Staff Augmentation
  • IT Project Management


Specialty System Services

Sperco's Specialty System Services Practice has experience with specialized industries and services that require compliance and/or nuanced skills and knowledge.

  • Trading Floors
  • Control/Telemetry Rooms
  • E911/NG911
  • Distributed Antenna System (DAS)
  • Nurse Call
  • Mobile Device Management (MDM)


Medical Grade Network® Certification

Sperco’s Medical Grade Network® is a network certification process that is based upon both Information Technology Best Practices and guidelines established for HIPAA and PCI compliance.  The certification incorporates principles that enable reliable and highly secure health related communications throughout a predefined healthcare eco-system.  More specifically Medical Grade Network® certification ensures the following:

  • Efficient and secure communication among clinicians, patients, administrators, and partners
  • Meeting the regulatory requirements and standards (including HIPAA, PCI, and JCAHO) for patient privacy and data security
  • Support for the unique networking, technology, and integration challenges encountered in the healthcare industry
  • Access to converged data, voice, and video applications and devices over wired and wireless networks
  • Identity and policy-based security between users internal to the network and external members of a predefined community
  • Transfer and storage of the large amounts of data created by healthcare applications