Services

Sperco provides management consulting services in the areas of Contact Centers, Voice Service, Information Technology Infrastructure, and Specialty Areas to Fortune 1000™ organizations as well as small and mid-sized businesses. 

 

Contact Centers

Sperco's Contact Center Practice utilizes a custom approach assessing business processes and operational requirements that can be optimized using Contact Center technologies.

  • Strategic & Operational Assessments
  • Customer Journey Mapping
  • Customer Experience Strategy
    • Customer Self-Service
    • Natural Language Speech Application Design & Deployment
    • Multi-Channel Contact Routing
    • Follow-the-Sun Solutions
    • Business Continuity & Disaster Recovery
  • Design, Procurement, Testing, Training, & Implementation Assistance
    • Premises & Cloud-Based Solutions
    • Remote/Virtual Agents
    • Workforce Optimization
    • Recording (Voice & Screen)
    • Analytics
    • Reporting
 
Enterprise Voice Services

Sperco's Enterprise Voice Services Practice delivers a variety of services designed to assist large scale, multi-location, and global enterprises with the design/optimization, procurement, implementation project management, and operations management of premises-based, cloud-based, and/or hybrid solutions.

  • Assessment Optimization
  • Needs Assessment
  • Premises-Based, Cloud, Hybrid Solution Design
  • Unified Communications, Unified Messaging, & Collaboration Strategies
  • Procurement (RFP, Evaluation, & Selection)
  • Contract Negotiations & Compliance
  • Implementation Project Management
  • Relocation Management Services
  • Operations Management & Staff Augmentation
  • E911 Compliance Strategies
  • Recording (Voice & Screen)

 

Information Technology Infrastructure

Sperco's IT Infrastructure Practice is staffed with senior-level IT professionals specializing in design, integration, and implementation project management. The Practice focuses on physical IT infrastructure (wired and wireless), networking, and convergence.

  • Corporate Relocations & Build-outs
  • Communications Spaces & Pathways
  • Structured Cable System Designs & Specifications
  • Wireless Designs & Specifications
  • Network Performance Improvement Studies
  • Network Security
  • Managed IT Services
  • Staff Augmentation
  • IT Project Management

 

Specialty System Services

Sperco's Specialty System Services Practice has experience with specialized industries and services that require compliance and/or nuanced skills and knowledge.

  • Trading Floors
  • Control/Telemetry Rooms
  • E911/NG911
  • Distributed Antenna System (DAS)
  • Nurse Call
  • Mobile Device Management (MDM)